Company Overview

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

Benefits

Grand Central Bakery offers outstanding employee benefits as part of our total compensation package.
Medical/dental/vision coverage
Medical/dental/vision coverage the first of the month following 60 days of employment for all employees working 25+ hours per week
Employer paid Healthcare Reimbursement Account (HRA) for insured employees
Paid Time Off
Vacation
Sick
Personal Holiday
Community Time
Other benefits
401k with match at 1 year
Flexible Spending Accounts (FSA) for healthcare, dependent care, and transportation
Life/disability insurance
Company paid Employee Assistance Program (EAP)
Reimbursement for bike commuting expenses
Training and opportunities for growth
Free bread!
15% Employee Discount on any items purchased at a Cafe or in our Wholesale Dept.

Pay Transparency

Grand Central Bakery complies with applicable pay transparency laws in the locations where it does business. All job postings include the rate of pay for the position. For positions that have a range, the full range will be listed along with the expected starting compensation.

Equal Employment Opportunity

We are committed to a policy of equal employment opportunity and strive to create a work environment of respect, trust, collaboration, and cooperation. It is the policy of Grand Central Bakery to maintain a workplace free from discrimination on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, physical, sensory, or mental disability, age, marital status, military or veteran status, family relationship, your or your family’s genetic information, or status in any other legally protected group. We expect each employee to embrace and apply these principles of equal treatment to each other and to our customers.

Know Your Rights - EEOC

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

Please email [email protected] with questions or requests for accommodation.

Sales and Office Assistant

Seattle, WA

Full Time

Seattle Sales

Entry Level

Grand Central Bakery is growing! We are looking to hire a Sales and Office Assistant to help connect our products with more locations. If you have customer service skills, strong organizational skills, and enjoy talking to people come hone those skills in an environment that focuses on community, fun, and delicious food!

The Sales and Office Assistant provides daily administrative support to the Wholesale Sales team and may support other Grand Central Bakery teams. Providing administrative and sales support under the direction of the Wholesale Accounts Manager. The Sales and Office Assistant supports the sales team by communicating with customers, entering data, and coordinating will call pickups. The Sales and Office Assistant is detail and systems oriented, has outstanding change agility, composure, is able to meet tight turnaround times, and follows Grand Central Bakery's 3 Steps to Giving Great Service at all times

The ideal candidate for this position has excellent customer service skills, is detail and systems oriented, and is able to utilize time management and technical skills to maintain deadlines.

Location: 21 S Nevada St, Seattle, WA 98134

Rate of Pay: $24.99 per hour

Schedule: Full time, Tuesday - Saturday. Schedule flexibility, including weekends and holidays, is required.

Grand Central Bakery acknowledges the importance of work-life balance. To the best of our ability, established days off are respected, vacation requests are accommodated to the best of our staffing abilities, and changes to the schedule are clearly communicated in advance.

Responsibilities and Duties

Is a customer service champion; strives to provide outstanding customer service to internal and external customers at all times.
Demonstrates learning agility and ability to continually increase knowledge and learn new tasks.
Is a liaison between cafés, wholesale customers, production, and delivery. Processes wholesale sales orders, supports customers placing orders, and is flexible in meeting customers’ needs. As assigned, delivers products to customers.
Identifies and problem solves wholesale customer concerns. Supports retail bread, production, and delivery needs as they relate to sales and customer service.
Supports account maintenance by offering knowledgeable information, recommendations, and creative solutions to solve for varied wholesale customer needs.
Collects and documents product quality feedback.
Supports the wholesale team via generating monthly sales reports and conducting basic data analysis.
Coordinates and packs sample delivery orders.
Coordinates and distributes will call orders.
Provides customer service support for the facility including greeting and receiving visitors, receiving packages, handing off vendor orders, and sorting mail.
Other duties as assigned.
Maintains knowledge of Wholesale Sales accounts and understands department goals in relation to company goals.

Qualifications and Skills

Ability to read, write, and speak English required
Must be at least 18 years old
Maintains a valid Food Handler's Card and follows health department guidelines at all times.
Must demonstrate regular attendance by coming to work on scheduled working days and being on time.
Must be able to add, subtract and multiply with ease and accuracy.
Intermediate computer skills including use of Microsoft Outlook, Excel, Word, or comparable programs required, experience in an ERP or sales order system a plus.
Has and maintains a valid Oregon or Washington driver’s license with 5 years of driving experience and a driving record acceptable to Grand Central Bakery.
- Follows policies and procedures in the Driver Safety Manual at all times.
- Must pass a company administered driving test.
- Is able to successfully complete Smith System training and apply principles at all times.
2-3 years’ of customer service experience required
1-2 years’ experience in a sales support environment preferred
The ability to prioritize and organize tasks required.
Ability to effectively communicate over the phone, via email, Microsoft Teams, and in person required.
Ability to maintain composure in changing circumstances required.

Physical requirements include but are not limited to:

Remains stationary for the majority of their working shift.
May be called upon to travel between vendors and Grand Central Bakery locations.
Works in a building shared with production facilities and is constantly exposed to wheat flour dust and other grain dusts (rye, corn, oat).

Company Overview

Benefits

Grand Central Bakery offers outstanding employee benefits as part of our total compensation package.

Medical/dental/vision coverage
- Medical/dental/vision coverage the first of the month following 60 days of employment for all employees working 25+ hours per week
- Employer paid Healthcare Reimbursement Account (HRA) for insured employees
Paid Time Off
- Vacation
- Sick
- Personal Holiday
- Community Time
Other benefits
- 401k with match at 1 year
- Flexible Spending Accounts (FSA) for healthcare, dependent care, and transportation
- Life/disability insurance
- Company paid Employee Assistance Program (EAP)
- Reimbursement for bike commuting expenses
- Training and opportunities for growth
- Free bread!
- Employee discount

Pay Transparency

Equal Employment Opportunity

Know Your Rights - EEOC

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

Please email hr@grandcentralbakery.com with questions or requests for accommodation.

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